Frequently Asked Question
Find Help & answers to Florida above ground pool
Installation & Delivery
Normally shipped within 3-business days upon agreement. Most installs happen within 1–2 weeks or a lot sooner, depending on your location, weather, and installer availability. We’ll confirm a target date as soon as your deposit and payment is received.
DIY if you prefer to handle it yourself for only small parts like upgrade from soft water to Saltwater.
But we offer professional installation through our certified license crews. Installation is included. but we never sell separate kit or parts.
Yes! Our unique models support semi-inground installation. Just let us know during the quote so we can include any special framing or site prep notes.
No problem. We’ve installed pools in all types of backyards. Send us a photo and we’ll help recommend.
Yes, in select areas. We offer free virtual consultations and can schedule a site visit if needed - just ask during your quote request. We do business in Florida for now.!
Payment & Financing
Just a $500 deposit secures your pool, installation slot, and pricing. The rest can be financed or paid before delivery.
If financing isn’t approved, your deposit is refundable within 3 business days, or you can switch to a different plan. We’re here to help you find a solution.
Yes, we work with lenders offering 0% promo plans and low-credit approvals — even as low as 550 scores. Ask your rep for details.
Absolutely. Most customers pay 50% upfront and 50% before installation. We’ll work with your schedule.
Yes, Absolutely You Can! you can cancel within 3 days. or if you get denied for loan. Yes you'll get your deposit back even after the 3 days. We're not after the money unlike anyone else in the market. We deliver honesty and respectful to any one of our customers
Every package includes the pool, liner, pump, filter, ladder, plumbing kit, and optional system upgrades (like saltwater or automation). No surprise fees.
Equipment, Warranty & Maintenance
We include powerful top tier systems with every pool - energy-efficient, reliable, and easy to maintain. 1.5HP & 2HP for larger than 27' +
Yes! Our SaltCore and SaltLux packages include saltwater chlorinators or upgrade kits.
Frame and wall warranties range from 30 years to lifetime depending on your model. No one else offer a full 360 warrantee like we do! Equipment and accessories have 1–3 year warranties. Full breakdown available at purchase.
Just contact us. We’ll walk you through the warranty process or help you order any replacement parts at wholesale. You'll have access to your exclusive help center for any question or phone directory to the factory.
Not usually. Most Florida customers run the pump a few hours a day all year. We’ll show you simple off-season steps if needed.
Popular Add-ons & Upgrades
Choose from saltwater conversion kits, foam insulation, resin ladders, solar blankets, automatic robotic vacuums, and more - all at wholesale prices.
Yes - with our Salt-Ready Upgrade Kit, you can switch from soft water to saltwater with DIY at any time.
We do! Premium entry steps, safety ladders, and soft bottom mats are available with every package.
Support & Contact
Reach us by phone, text, or email anytime. You’ll also have access to your installer contact and our customer care team.
Yes, in select areas. Most quotes start with a virtual or phone call, but we’ll arrange in-home visits when.
We are limited to Florida market for now but we'll extend our business and plan to anther states soon.
Yes! You’ll get $300 $500 cash or credit for every friend who installs a pool through your referral. Just ask us for your referral link.
Career Opportunity
Yes, We offer sales career opportunity with highest pay in industry. If you're ready to start your dream Sales Career? Check our careers page
You come to right place. We just opened the opportunity to earn 100% of the profit with exclusive territory. If you're looking to join the pool business? Become a dealer with Acqua Wave today.
No. Dealers are authorized for specific territories. Out-of-territory marketing or sales must be approved in writing by AcquaWave Inc.
Not necessarily. Some services may be subcontracted to licensed installers. You'll get full training on what's allowed and what’s required in your state.
Yes! Approved dealers are listed in our official Dealer Directory and receive their own branded landing page to generate leads.
Currently, AcquaWave is only hiring within Florida. But we’ll expand soon! You may be referred to a local dealer in your state when available.
Reps are part of our Florida sales team. Dealers are business owners who operate in other states with our support and brand authorization.
Keep in Touch
407.574.2004
